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100% Risk-Free Cancellation Policy
Cancellation & Refund Policy
Effective Date: September 20, 2026 • Transparent & Hassle-Free
We understand plans change. Grab-Rental provides one of the most customer-friendly cancellation policies in the intercity car rental industry, designed to protect both our travelers and our hard-working chauffeurs.
Outstation & Intercity Cancellation Matrix
| Cancellation Timing | Refund Eligibility | Cancellation Fee | Chauffeur Status |
|---|---|---|---|
| > 6 Hours Before Pickup | 100% Full Refund | ₹0 (Free) | Unallocated |
| 2 to 6 Hours Before Pickup | 50% Advance Refunded | 50% of Advance Paid | Chauffeur Mobilized |
| < 2 Hours / Passenger No-Show | No Refund | Full Advance Deposit | Arrived at Pickup |
Our Zero-Cancellation & Chauffeur Guarantee
If Grab-Rental ever cancels a confirmed booking due to vehicle breakdown or driver unavailability without providing a free upgraded alternative vehicle, you will receive an Immediate 100% Refund + a ₹500 Courtesy Travel Credit credited to your account.
Refund Processing Timelines
Once a cancellation is initiated, refunds are processed automatically back to the original payment source:
UPI / Netbanking
Within 24 Hours
Credited straight to your linked bank account or VPA.
Credit / Debit Cards
3 to 5 Business Days
Depending upon your card issuing bank's settlement cycle.
How to Cancel a Booking
- Log into your account and open My Trips Dashboard.
- Locate your upcoming booking and click “Cancel Trip”.
- Alternatively, call our 24/7 helpline at +91 80 4710 9999 or WhatsApp our support team for instant assistance.